Terms of Service
These terms apply to purchases from www.hervara.com. Please read them together with our Delivery policy, Returns & refunds policy and Privacy policy.
Who you are buying from
HERVARA is operated by Ben Hamu Services.
Business and correspondence address:
Diestsesteenweg 85
3010 Leuven, Belgium
Registered office: Herendal 138, bus 030, 1150 Woluwe-Saint-Pierre, Belgium
KBO/BCE enterprise number: 1040.082.104
VAT number: BE1040082104
Customer care: hello@hervara.com
Phone: +32 491 12 67 75
WhatsApp: Message HERVARA
Products and product information
Our skincare products are cosmetics. Product pages describe their intended use, ingredients, size and directions. Follow the directions and warnings on the product packaging. Individual experiences vary; cosmetic benefits are not a promise to diagnose, treat or cure a medical condition.
Product photographs show presentation and appearance. Editorial or ingredient illustrations are not clinical evidence or a guarantee of individual results. The product name, size and contents listed with your order identify what you are buying. Contact us before ordering if any information is unclear.
Prices, payment and orders
Prices and currency are displayed on the website. The final order total, delivery charge and any tax collected by us are shown before you complete payment. Available payment methods are displayed at checkout. Please check your items, contact details and delivery address before submitting your order.
After your order is placed, we send an order acknowledgement to the email address provided. If an item is unavailable or we identify an error affecting your order, we will contact you with the available options. We will not substitute a different product or impose a higher price without your agreement. If we cannot fulfil your order, any payment collected for the affected items will be refunded.
Delivery and cancellation
Available destinations, delivery charges and estimated preparation and transport times are explained in our Delivery policy. Any delivery date specifically agreed for your order takes precedence. Your statutory rights concerning late or failed delivery remain unaffected.
For customers in the EU and UK, statutory cancellation rights generally allow notification of withdrawal within 14 days after delivery, subject to legal exceptions. Separately, HERVARA offers a voluntary 30-day change-of-mind return period for products that are unused, unopened and in their original packaging. Return postage is paid by the customer unless applicable law requires otherwise. Statutory consumer rights, including rights concerning faulty goods, remain unaffected. For full details, including exceptions, delivery-charge refunds and refund timing, see Returns & refunds.
Faulty or non-conforming goods
Nothing in these terms limits your statutory consumer rights. If goods are faulty, damaged, not as described or otherwise non-conforming, contact us for the remedy provided by applicable law. Any necessary reasonable return cost is covered by HERVARA.
Reviews and customer feedback
Feedback should reflect the reviewer's own experience with the product. A free product, discount or personal connection should be disclosed. An incentive must never depend on a positive rating. We do not describe a review as a verified purchase unless it can be matched to a genuine order.
Privacy
We process personal information as described in our Privacy policy. You can contact hello@hervara.com with questions about your information or your order.
Questions and complaints
Contact hello@hervara.com, use our contact form, or write to the business address above. Please include your order number where relevant so we can identify your purchase and address your concern.
Belgian law applies, without depriving consumers of mandatory protection under the law of their country of residence. Nothing in these terms restricts a consumer's right to bring proceedings before the courts available under applicable consumer law. The version applicable when your order was placed governs that order.
Last updated: 23 October 2026.