Delivery
Free standard delivery from €65 across the European Union, Switzerland and Morocco. Below €65, standard delivery is €5. All orders are shipped from Belgium. The available service and final delivery charge are shown before payment.
Delivery charges
| Destination | Standard delivery | Free delivery from |
|---|---|---|
| All EU countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden) and Switzerland | €5 | €65 |
| Morocco | €5 | €65 |
| Norway | €5 | €89 |
| United Kingdom | €10 | €120 |
| United States | €15 | €200 |
| Gulf countries (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman) and other international destinations available at checkout | €30 | €200 |
Free delivery is applied automatically to qualifying carts. The qualifying value and charge shown at checkout take account of applicable discounts. A country appearing in the selector does not by itself guarantee that every address or product can be delivered there. If no delivery option is available, contact us before placing an order.
Dispatch and delivery time
Orders are dispatched from Belgium within 1 business day (Monday to Friday, excluding Belgian public holidays). Orders placed after 12:00 CET, at weekends or on holidays are dispatched the next business day.
| Destination | Estimated total delivery time (order to delivery) |
|---|---|
| Belgium | 2–5 days |
| Bulgaria and Malta | 3–11 days |
| All other destinations | 2–10 days |
These are estimates, not guaranteed arrival dates. Carrier delays, customs processing or events outside our control can affect delivery. If an agreed delivery date cannot be met, we will contact you about the available options; your legal delivery and cancellation rights remain unchanged.
Dispatch and tracking
As soon as your order ships, you receive an email with a tracking number and link. Check your email address and delivery address carefully. If tracking has not arrived or your parcel is delayed, contact hello@hervara.com with your order number so we can help.
Customs, duties and taxes
European Union: no customs duties or import fees apply to deliveries within the EU.
Outside the EU (including the United Kingdom, Switzerland, Norway, Morocco, the United States and the Gulf countries): import VAT, customs duties or carrier handling charges may apply. Charges collected at checkout are shown there; charges not collected may be payable separately to customs or the carrier on delivery.
Delivery problems
If your parcel is missing, damaged or contains an incorrect item, contact us. Photographs of any damage and the packaging can help our investigation if available. Your purchase is with HERVARA, and we will help resolve the issue with the carrier and, where applicable, send a replacement or issue a refund.
Returns
You may return unused, unopened products within 30 days after delivery. EU and UK customers also have a statutory 14-day right to cancel. Return postage for a change of mind is paid by the customer; HERVARA covers reasonable return costs for faulty or incorrect items where required. Read our Returns & refunds policy for the full terms and refund timing.
Need help? Call +32 491 12 67 75 or message HERVARA on WhatsApp.
Last updated: 11 November 2026.