Returns & refunds

We want every HERVARA ritual to feel right. This policy applies to orders delivered in the European Union, the United Kingdom, the United States and every other destination we ship to. It explains your legal rights and the additional 30-day return promise we offer. Nothing in this policy limits the mandatory consumer rights you have in your country of residence.

1. Your 30-day return promise

In addition to your legal rights, you may return products within 30 days after delivery for any reason, provided they are unused, unopened and in their original packaging.

• You pay the return postage for a change-of-mind return, unless the law requires otherwise.
• We charge no restocking fee (€0).
• We refund the price of the returned products to your original payment method within 14 days after we receive them.
• The original delivery charge is refunded where the law requires it (see section 2).

These conditions apply only to this voluntary promise. They do not restrict your statutory rights described below.

2. Your statutory right to cancel (EU and UK)

If you live in the European Union or the United Kingdom, you have the legal right to cancel your order within 14 days after the day you, or a person you name, receive the goods, without giving a reason. For an order delivered in several parcels, the period starts when you receive the last one.

• How to cancel: send us a clear statement, for example by email to hello@hervara.com. You may use the optional form at the end of this page. It is enough to send your notice before the 14 days end.
• Returning the goods: send them back within 14 days after you tell us. You pay the direct cost of returning the goods.
• Your refund: we refund all payments received from you, including the original standard delivery charge, within 14 days after we receive your notice. We may hold the refund until we receive the goods back or you show proof that you sent them, whichever is earlier. If you chose a more expensive delivery option than our standard delivery, we refund only the standard delivery cost. We use the same payment method you used, unless you expressly agree otherwise, and you pay no fee for the refund.
• Handling the products: you may handle products only as needed to establish their nature and characteristics, as you would in a shop. We may reduce the refund to reflect any loss in value caused by handling beyond that.
• Hygiene exception: the right to cancel does not apply to sealed products that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery. Products that you have not unsealed remain fully covered.

3. Faulty, damaged or incorrect products

If a product arrives faulty, damaged or not as described, or you receive the wrong item, contact us at hello@hervara.com with your order number. Photos help us, but they are not a condition of your rights. We cover reasonable return costs where a return is needed, and we may ask you not to send the item back at all.

• European Union: you are entitled to a legal guarantee of conformity of at least two years from delivery. Depending on the case, you are entitled to repair, replacement, a price reduction or a refund.
• United Kingdom: under the Consumer Rights Act 2015, you may reject faulty goods for a full refund within 30 days of delivery. After that, you are entitled to a repair or replacement, and if that fails, a price reduction or refund. You may be able to claim for up to six years (five in Scotland).
• United States: you keep all rights under the law of your state, including any implied warranties.

This 30-day promise and the 14-day cancellation period do not limit these rights.

4. United States customers

Our 30-day return promise applies to US orders under the conditions in section 1. Some US states give additional rights or require specific refund terms; where your state's law gives you more protection, that law applies.

5. International returns, customs and duties

• For returns from outside the EU, mark the parcel clearly as "Returned goods" and include your order number. This helps avoid import charges on arrival in Belgium. We recommend a tracked service and keeping your proof of postage.
• For change-of-mind returns, you are responsible for return postage and any export charges in your country.
• Import duties, taxes or carrier fees charged by customs authorities when your order was delivered are paid to those authorities or carriers, not to HERVARA, and we cannot refund them. You may be able to reclaim them from the carrier or customs authority.
• For faulty, damaged or incorrect products, we cover reasonable costs where the law requires.

6. How to return an item

1. Email hello@hervara.com with your order number and the products you wish to return.
2. Pack the products securely and include your order number.
3. Send them to: HERVARA / Ben Hamu Services, Diestsesteenweg 85, 3010 Leuven, Belgium.

An approval number is not required to exercise your statutory right to cancel. Any clear statement is sufficient.

7. Optional cancellation form (EU and UK)

Complete and return this form only if you wish to cancel the contract:

To: HERVARA / Ben Hamu Services, Diestsesteenweg 85, 3010 Leuven, Belgium · hello@hervara.com
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

Questions

Write to hello@hervara.com. HERVARA is a commercial brand operated by Ben Hamu Services, Diestsesteenweg 85, 3010 Leuven, Belgium · KBO/BCE 1040.082.104 · VAT BE1040082104.

Need help? Call +32 491 12 67 75 or message HERVARA on WhatsApp.

Last updated: 5 November 2026.