Customer Care
Care for your ritual, from first question to delivery.
For help choosing a product, following an order or arranging a return, write to hello@hervara.com or send a message using our contact form. Include your order number if you have one.
Call +32 491 12 67 75Message HERVARA on WhatsApp
Delivery, clearly explained
All orders are shipped from Belgium. Delivery charges and free-delivery thresholds depend on your destination and are shown before payment. For Belgium, standard delivery is €5, or free from €65. Orders are dispatched within 1 business day; delivery in Belgium usually takes 2–5 days, and 2–10 days for most other destinations. See delivery charges and times by country.
Not the right fit?
For change-of-mind returns, HERVARA offers 30 days after delivery to return products that are unused, unopened and in their original packaging. You pay return postage unless the law requires otherwise. This voluntary promise does not affect your statutory cancellation rights or rights concerning faulty, damaged or incorrect products. Refunds are made to your original payment method. Read the full returns policy and refund timing.
Choose with confidence
Each Daily Ritual product page explains its benefits, key ingredients and place in your routine. Our current collection is inspired by Latvia, crafted in the EU and shipped from Belgium. Explore the routine guide or ask us for help. Individual results vary, and cosmetic products are not treatments for medical conditions.
The business behind HERVARA
HERVARA is operated by Ben Hamu Services.
Business and correspondence address:
Diestsesteenweg 85
3010 Leuven, Belgium
Registered office: Herendal 138, bus 030, 1150 Woluwe-Saint-Pierre, Belgium
KBO/BCE enterprise number: 1040.082.104
VAT number: BE1040082104
Customer care: hello@hervara.com